Reply to our support team on your own request

"My Support Requests" in your user menu lists every request you have opened. Open one to read the team's replies, write back and attach a file. You can see when your message was read. New messages reach you in your notifications and by email, and replies appear while you have the thread open.

• Each request shows its status: "Open", "In progress", "Waiting" or "Closed".
• You can edit a message you sent, and tell the team whether a reply helped.
• Search your requests, and sort them by newest or by recent activity.